Refund policy

Return & Refund Policy

Thank you for shopping with us. Please read our policy carefully before making a purchase.

🚫 No Return or Exchange

We do not accept returns or exchanges on any products once they are sold. All purchases are considered final.

📦 Wrong Product Received

In the rare case that you receive a wrong product, we are happy to assist you with a resolution.

To be eligible for a refund:

  • You must contact us within 24 hours of delivery.

  • You must provide a clear unboxing video (starting from sealed packaging to opening the product).

  • You must share complete order details (Order ID, name, and contact information).

🔍 Verification Process

Once your request is received:

  • Our team will verify the unboxing video.

  • We will check product details, including weight and authenticity of the jewellery.

💰 Refund Approval

  • If the claim is verified and approved, a refund will be processed.

  • Refunds will be issued using the original payment method within a few business days.

❗ Important Notes

  • Claims without a proper unboxing video will not be accepted.

  • Requests made after the given time frame will not be considered.

  • Products must be in unused and original condition.

If you have any questions, feel free to contact our support team.

Thank you for trusting us!